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Warranty & Return Policy for Laptop Parts

General Warranty Information

  • 6 months warranty on all laptop parts against defects.

  • Return & Exchange supported for the defective laptop repair parts.

  • Any quality issue is covered, except LCD/OLED display damaged, IC board bonding area damaged, and other physical damage.
For Laptop Displays
  • if LCD/OLED panel is working, but there are obvious cracks, scratches, and other cosmetic issues caused by installation or users. The seller will help to repair and buyer bare the repair cost.
Limitations

  • The part is not a laptop defender’s product and without our stamps.

  • The replacement part is not under warranty.
For all items below, please contact our sales rep for assistance.

  • Shipping Damage: if products damaged just buyer received the shipment, please help to take pictures/videos to sales rep confirmation, products in this case will be in full warranty.

  • Batch Issues: the seller will do replacements at the same time buyer shipping back these defective parts, we don’t need to receive the stuff at first.

FAQ

Q: Does Laptop Defenders provide advanced replacement for defective laptop parts?

A: Yes, Laptop Defenders supports advanced replacement for urgent repairs. We can prioritize your shipment so you receive the new LCD, keyboard, or battery as quickly as possible. This ensures your Chromebook or laptop is back in service without waiting for the standard return-and-test cycle.

A:While our primary warranty term is Return & Exchange, we understand that circumstances may vary. A credit may be offered in specific situations, such as:
•Product Discontinuation: If the exact replacement part is no longer available or has been discontinued.
•Customer Preference (Case-by-Case): In certain unique situations, and at the discretion of Laptop Defenders, a credit may be issued if it better suits the customer’s operational needs, provided the defective item meets all other warranty return criteria. Please discuss your specific needs with your sales representative.
Credits are typically applied to your account for future purchases and are not generally issued as cash refunds.

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